Shipping policy
SHIPPING & CANCELLATION POLICY
At KAFELI, we aim to make sure your coffee reaches you fresh, safely packed and on time. This Shipping & Cancellation Policy explains our delivery and cancellation terms for orders placed through the KAFELI website.
1. DOMESTIC SHIPPING — INDIA
We currently deliver only within India.
Delivery Timeline
* Orders are generally dispatched within **3–5 business days** from order confirmation.
* Once dispatched, delivery generally takes an additional **3–7 business days**, depending on the delivery location and courier service.
* Delivery timelines may vary for certain pin codes, remote locations, holidays, unforeseen circumstances or courier-related delays.
* Once your order has been dispatched, you will receive tracking details, where available.
Shipping Charges
* Shipping charges, if applicable, will be clearly displayed at checkout before you complete your purchase.
* Shipping charges may vary depending on the order value, weight, delivery location, and applicable shipping arrangements.
* Any applicable promotional or free-shipping offers will be communicated on the website or during checkout.
2. DELIVERY
We make reasonable efforts to ensure that orders are delivered within the estimated timeline. However, KAFELI will not be responsible for delays caused by circumstances beyond our reasonable control, including courier delays, incorrect or incomplete addresses, weather conditions, natural events, strikes, public holidays, or other unforeseen circumstances.
Customers are responsible for providing a complete and accurate delivery address and contact details while placing an order.
If an order cannot be delivered due to an incorrect address, an unavailable recipient, or repeated delivery attempts, additional delivery charges or other arrangements may apply.
3. CASH ON DELIVERY (COD)
Where COD is available:
* KAFELI may contact you through a verification call or WhatsApp message before processing the order.
* COD orders that are not verified within **48 hours** may be automatically cancelled.
* COD availability may vary depending on the delivery location and order value.
* We reserve the right to restrict or discontinue COD for certain locations or orders.
4. ORDER CANCELLATION
Prepaid Orders
* Prepaid orders **cannot be cancelled once the order has been confirmed**.
* Once an order has been dispatched, it cannot be cancelled.
* If an order is cancelled by KAFELI due to product unavailability, pricing errors, technical issues, or other reasons, any applicable refund will be processed to the original payment method or through another appropriate method.
COD Orders
* COD orders may be cancelled before dispatch by contacting KAFELI, subject to confirmation.
* Orders that have already been dispatched cannot be cancelled through a cancellation request.
* Unverified COD orders may be automatically cancelled after 48 hours.
Sale & Promotional Orders
Orders placed during special sales, promotional campaigns, limited-time offers or clearance events may be subject to specific cancellation and return conditions communicated at the time of purchase.
5. REFUSED OR UNDELIVERED ORDERS
If a customer refuses to accept a prepaid or COD order after dispatch, KAFELI reserves the right to restrict future COD orders or take appropriate action in accordance with applicable law and our policies.
For prepaid orders returned to us due to an incorrect address, refusal of delivery, or repeated failed delivery attempts, any refund will be subject to our applicable **Return & Refund Policy** and deduction of applicable shipping or other charges, where permitted by law.
6. DAMAGED OR TAMPERED PACKAGES
If you receive a package that appears visibly damaged, opened, or tampered with, please contact KAFELI customer support as soon as possible and preferably within **48 hours of delivery**.
Where required, please provide photographs or videos of the package and the product received so that we can investigate the issue and determine the appropriate resolution.
7. CONTACT US
For questions regarding shipping, delivery or cancellations, please contact us:
KAFELI
Email: [admin@kafeli.in](mailto:admin@kafeli.in)
Phone: +91 9310390926
Address: Flat No. 25, 1st Floor, Shankar Market,
New Delhi – 110001
KAFELI reserves the right to update this Shipping & Cancellation Policy from time to time. Any changes will be posted on this page.