Terms of Service
OVERVIEW
This website is owned, operated and managed by PISTA VENTURES PVT. LTD the owner and operator of KAFELI brand. Throughout this website, the terms "we", "us" and "our" refer to KAFELI. The terms "you" and "your" refer to any person who visits, browses, accesses or uses this website or purchases our products.
KAFELI provides this website, along with its content, information, products, services and related tools, subject to your acceptance of these Terms of Service, our Privacy Policy, and any other policies published on our website.
Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer and sell our products and services to you.
By accessing, browsing, using our website or purchasing products from us, you agree to be bound by these Terms of Service and all other applicable policies available on our website. These Terms apply to all users of the website, including browsers, customers, purchasers and other visitors.
Please read these Terms of Service carefully before using our website. If you do not agree with any part of these Terms, you should discontinue use of our website and services.
We reserve the right to update, amend or replace any part of these Terms of Service by posting the revised version on our website. It is your responsibility to review this page periodically. Your continued use of the website after changes are posted constitutes acceptance of the revised Terms.
1. GENERAL CONDITIONS
1.1 By using our website, you acknowledge that any personal information provided by you will be handled in accordance with our Privacy Policy.
1.2 These Terms of Service are governed by the applicable laws of India, including applicable provisions of the Indian Contract Act, 1872, the Information Technology Act, 2000, consumer protection laws and other applicable laws and regulations.
1.3 You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of our website, products, services or content without our prior written permission.
1.4 Headings used in these Terms are provided for convenience and do not limit or otherwise affect the interpretation of these Terms.
1.5 Information collected through our website may, where necessary, be shared with third-party service providers for purposes such as payment processing, order fulfilment, shipping, analytics, customer support and other legitimate business operations, subject to our Privacy Policy and applicable law.
2. ONLINE STORE TERMS
2.1 By using this website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are a minor, you may use the website only with the involvement and supervision of a parent or legal guardian where permitted by applicable law.
2.2 You may not use our products, website or services for any unlawful, unauthorized or prohibited purpose. You must not violate any applicable law, including intellectual property, copyright or trademark laws.
You must not introduce viruses, malware, malicious code or any other technology that may damage or interfere with the operation or security of our website.
2.3 Any breach of these Terms may result in suspension or termination of your access to our website or services, without prejudice to any other rights or remedies available to KAFELI under applicable law.
3. MODIFICATION OF SERVICES AND PRICES
3.1 Product prices, availability, descriptions and specifications may change from time to time without prior notice.
We reserve the right to modify, suspend or discontinue any product, service, feature or portion of the website at any time.
We will not be responsible for any loss arising solely from such modification, suspension or discontinuation, except where liability cannot be excluded under applicable law.
4. ACCURACY OF INFORMATION
4.1 We make reasonable efforts to ensure that information displayed on our website is accurate and up to date. However, the website may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, availability, promotions or other information.
4.2 We reserve the right to correct errors, update information or cancel orders where information displayed on the website is incorrect, including after an order has been placed, subject to applicable law.
4.3 Information provided on our website is intended for general information and should not be treated as a substitute for professional, medical, nutritional or other specialist advice.
5. ORDERS, BILLING AND ACCOUNT INFORMATION
5.1 We reserve the right to refuse, cancel or limit any order placed through our website, including where:
A product is unavailable.
We identify an error in pricing or product information.
An order appears fraudulent or suspicious.
An order appears to be placed for unauthorized resale or distribution.
There is a violation of these Terms or applicable law.
If we modify or cancel an order after payment has been received, we will make reasonable efforts to notify you using the contact information provided with the order and process any applicable refund.
5.2 You agree to provide accurate, current and complete information when placing an order or creating an account.
You are responsible for keeping your contact and account information updated so that we can process your orders and contact you when necessary.
KAFELI will not be responsible for delays or issues caused by incorrect or incomplete information provided by you.
6. PRODUCTS
6.1 Certain KAFELI products may be available exclusively through our website and may be available in limited quantities.
Returns, replacements, cancellations and refunds are subject to our applicable Return and Refund Policy.
6.2 We make reasonable efforts to display product images, colours, packaging and descriptions accurately. However, actual colours and appearance may vary depending on your device, screen settings or other factors.
6.3 We reserve the right to limit the sale of products to any person, geographic region or jurisdiction where permitted by law. We may also limit quantities purchased per customer or order.
6.4 Product descriptions, prices, packaging, ingredients, availability and other specifications may be updated from time to time.
6.5 Coffee is a food product. You should review the product packaging and product information for applicable ingredients, allergen information, preparation instructions and other relevant information before consumption.
7. THIRD-PARTY SERVICES AND LINKS
7.1 Our website may use third-party services and tools, including payment gateways, logistics providers, analytics platforms, marketing services and other technology providers.
7.2 Our website may contain links to third-party websites or services that are not owned or controlled by KAFELI.
We are not responsible for the content, accuracy, privacy practices, security or availability of third-party websites.
7.3 Any transactions or interactions you undertake with third-party websites are subject to the terms and policies of those third parties.
We recommend reviewing their applicable terms and privacy policies before using their services.
7.4 Third-party tools may be made available through our website. Such tools are provided based on their availability and may be subject to the terms of the relevant third-party provider.
8. ERRORS AND INACCURACIES
8.1 There may occasionally be information on our website containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery estimates or product availability.
8.2 We reserve the right to correct errors, update information or cancel affected orders where necessary.
8.3 We may make such corrections or changes without prior notice, subject to applicable law.
9. USER FEEDBACK AND CONTENT
9.1 If you voluntarily submit reviews, comments, suggestions, photographs, feedback, ideas or other content to KAFELI, you grant us permission, to the extent permitted by law, to use, reproduce, publish, adapt or display such content for business, promotional or marketing purposes.
9.2 You represent that any content submitted by you:
Is truthful and not misleading.
Does not violate any third-party rights.
Does not contain unlawful, defamatory, abusive, obscene or offensive material.
Does not contain viruses, malware or other harmful code.
9.3 We reserve the right, but are not obligated, to monitor, edit or remove content that we believe violates these Terms or applicable law.
10. PROHIBITED USE OF THE WEBSITE
You are prohibited from using our website or its content:
- For any unlawful purpose.
- To violate any applicable laws or regulations.
- To infringe our intellectual property rights or those of any third party.
- To submit false or misleading information.
- To harass, threaten, abuse, defame or discriminate against others.
- To collect or track personal information of other users without authorization.
- To spam, phish or distribute malicious content.
- To introduce viruses, malware or harmful code.
- To scrape, crawl or extract website content through unauthorized means.
- To interfere with or circumvent the security features of the website.
- For any fraudulent or deceptive purpose.
We reserve the right to suspend or terminate access to the website for violations of these Terms.
11. PERSONAL INFORMATION
Personal information submitted through our website is governed by our Privacy Policy.
Please review our Privacy Policy to understand how KAFELI collects, uses, stores and protects your personal information.
12. LIMITATION OF LIABILITY
12.1 We do not guarantee that access to our website or services will always be uninterrupted, timely, secure or error-free.
12.2 To the extent permitted by applicable law, KAFELI shall not be responsible for losses resulting from circumstances beyond our reasonable control, including website interruptions, technical failures, third-party service failures, delivery delays or events beyond our control.
12.3 Nothing in these Terms excludes or limits any liability that cannot legally be excluded or limited under applicable Indian law, including applicable consumer protection rights.
To the maximum extent permitted by law, KAFELI shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or services.
13. TERMINATION
13.1 These Terms remain effective unless terminated by you or KAFELI.
You may stop using our website at any time.
13.2 We may suspend or terminate your access to our website or services if we reasonably believe that you have violated these Terms, applicable law, or engaged in fraudulent or harmful activity.
Any obligations or liabilities arising before termination will continue to apply after termination where required.
14. CHANGES TO THESE TERMS
14.1 We reserve the right to update, modify or replace these Terms of Service at any time.
The updated Terms will be posted on this page with the revised "Last Updated" date.
14.2 Your continued use of the website after changes are posted constitutes your acceptance of the updated Terms, to the extent permitted by applicable law.
15. GOVERNING LAW AND JURISDICTION
These Terms of Service shall be governed by and interpreted in accordance with the laws of India.
Subject to applicable consumer protection laws and other mandatory legal requirements, disputes arising in connection with these Terms or your use of the website shall be subject to the jurisdiction of the competent courts in New Delhi, India.
16. INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless KAFELI, its directors, officers, employees, agents, service providers and affiliates from claims, losses, liabilities or expenses arising from:
Your violation of these Terms.
Your violation of applicable law.
Your misuse of the website or services.
Your violation of the rights of any third party.
17. SEVERABILITY
If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall continue to remain valid and enforceable.
18. ENTIRE AGREEMENT
These Terms of Service, together with our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies published on our website, constitute the agreement governing your use of our website and services.
Our failure to enforce any provision of these Terms does not constitute a waiver of that provision.
19. CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us:
KAFELI
Email: admin@kafeli.in
Phone: +91 9310390926
Address:
Flat No. 25, 1st Floor, Shankar Market,
New Delhi – 110001
We will make reasonable efforts to address your questions or concerns in accordance with applicable law.