Warranty Policy
Applies to KAFELI Coffee Machines
1-Year Warranty
KAFELI coffee machines come with a standard 1-year warranty from the date of invoicing, covering eligible internal parts and labour for manufacturing defects, subject to the terms and conditions of this Warranty Policy.
External spare parts are not covered under warranty and may be chargeable.
Replacement
If a manufacturing defect is found within the first 14 days from the invoice date, the product may be eligible for replacement.
The replacement will be shipped after the defective product is received and inspected. Any replacement will be subject to verification of the manufacturing defect and availability of the same model.
Warranty Process
Our technical support team will first assess the reported issue before arranging a service, repair or pickup, where applicable. Customers are requested to cooperate and allow reasonable time for the warranty assessment and resolution process.
Same Model Replacement
Any replacement provided under warranty will be for the same model, subject to availability.
Original Packaging
Please retain all original packaging during the warranty period. KAFELI will not be responsible for damage caused during return transit due to inadequate or missing packaging.
Technical Support
The warranty includes complimentary email and phone technical support during the warranty period.
WARRANTY DOES NOT APPLY TO:
Failure to use or maintain the product according to the user manual or instructions.
Use with an unsuitable electricity supply or voltage.
Accidental damage, misuse, abuse or negligence.
Any modification, dismantling or repair by an unauthorized person.
Use of incompatible coffee capsules or accessories.
Use of liquids other than water in the water tank.
Milk residue, milk clogging, blockage or damage caused by inadequate cleaning of the milk tank, milk system, tubes, nozzles or other milk-contacting components.
Failure to regularly clean, rinse, descale or maintain the coffee machine and milk system as instructed in the user manual.
Commercial use of the product.
Expiry of the warranty period.
Altered, damaged or tampered serial numbers.
Damage caused by lightning, unusual voltage, water, natural disasters or other external events.
Consumable products such as coffee capsules, except in cases of verified manufacturing or packaging defects.
Damage to plugs, cables or fuses.
Transit damage caused by improper packaging by the customer.
Repairs or modifications carried out by third parties without prior approval from KAFELI.
Any indirect, incidental or consequential damages, to the extent permitted by applicable law.
Important Note on Milk System
The milk system must be cleaned and maintained regularly as instructed in the user manual. Any malfunction, blockage, leakage or performance issue resulting from milk residue, dried milk, milk clogging or inadequate cleaning/maintenance will not be covered under warranty.
Warranty Period
Replacement parts provided during the warranty period will not extend the original warranty period. The warranty will continue to expire based on the original invoice date.
KAFELI reserves the right to modify this Warranty Policy from time to time in accordance with applicable terms and conditions.
CONTACT US:
KAFELI
Email: admin@kafeli.in
Phone: +91 9310390926
Support Hours: Monday–Saturday, 9:00 AM–5:30 PM (excluding holidays)