Return & Refund Policy
We want you to be satisfied with your KAFELI purchase. If there is an issue with your order, please contact us at admin@kafeli.in within 24 hours of delivery.
1. Returns & Refund Eligibility
We accept returns, replacements or refunds if:
The product arrives damaged or defective.
The wrong product is received.
Coffee capsules are received damaged, tampered with or expired.
A verified manufacturing or packaging defect is found.
The product is received in a condition that makes it unsuitable for use or consumption.
Customers may be asked to provide clear photographs and/or an unboxing video for verification.
2. Non-Returnable Items
For hygiene and safety reasons:
Opened or used coffee capsules cannot be returned or refunded, except in cases of verified manufacturing or packaging defects.
Products damaged due to improper handling or storage after delivery are not eligible for return.
Products without their original packaging or not in their original condition cannot be returned.
Changes of mind are not eligible for return or refund.
Coffee machines and electrical appliances are non-returnable except for verified manufacturing defects, transit damage or incorrect product delivery, subject to inspection.
Products purchased during clearance or special promotional sales may have specific return conditions.
Expired coffee products received by the customer are eligible for replacement or refund, subject to verification.
3. Return & Replacement Process
Contact KAFELI within 24 hours of delivery.
Provide photographs and/or an unboxing video if requested.
If approved, KAFELI will provide return or pickup instructions.
Products must be returned in their original packaging and condition, with all applicable accessories.
The product will be inspected before a replacement or refund is approved.
4. Refunds
Approved refunds will be processed to the original payment method.
Applicable platform, payment gateway or transaction charges may be deducted.
Refunds may take 5–10 business days to reflect, depending on the bank or payment provider.
Shipping charges may be non-refundable unless the issue is due to an error, verified defect or expired product attributable to KAFELI.
5. Order Cancellation
Orders may be cancelled before processing or packing begins.
Once an order has entered processing, packing or has been dispatched, cancellation is not possible.
Applicable platform or payment gateway charges may be deducted from the refund.
Orders placed during sales or promotional offers may have specific cancellation conditions.
6. Damaged, Tampered or Expired Products
If your package or product arrives damaged, opened, tampered with or expired:
Contact KAFELI within 24 hours of delivery.
Provide clear photographs showing the product, packaging, expiry date and batch details.
Wherever possible, record an unboxing video before opening or using the product.
Do not consume or use a product that appears damaged, tampered with or expired.
After verification, KAFELI may provide a replacement or refund.
7. Contact Us
KAFELI
Email: admin@kafeli.in
Phone: +91 9310390926
Support Hours: Monday–Saturday, 9:00 AM–5:30 PM (excluding holidays)
KAFELI reserves the right to update this Return & Refund Policy from time to time. Any changes will be posted on this page.